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We have put together a list of the questions we are most frequently asked. If your question is not answered in the list below or need additional information please visit our Contact page. We have also put together a list of additional resources located at the bottom of this page.
What types of products do you offer
The best way to describe what we offer is to think about what the function of the area will be. Private Office, Paneled System Workstations, Open Plan Workstations, Mobile or Transitional Workstations, Common Areas, Conference Rooms, Training Rooms, Reception Area, Classroom, Guest/Lobby/Waiting Rooms, Seating of every variety, Filing areas. Given our wide variety of manufacturers, there is virtually no end to the choices of products we can offer to define your style and meet your need.
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Where can I see products
We invite you to browse our website links to see product samplings. Feel free to come to our showroom for a look.
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Do you have a catalog
Due to the variety of products we offer it is not possible to get everything into one format. Once we determine the specifics of what you are looking for, we can customize a presentation of the products that will best suit your needs.
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Can you customize products
Yes, this is one of the design-build services we offer that sets us apart.
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How do I begin design process? Will you meet in my space?
A simple phone call is all it takes to schedule a free consultation. Meeting at the site is a great way to begin. We can accomplish space measurements, design criteria and budget requirements right from the start.
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Quality of product
All of our products are commercial grade. This means the items you receive will always be of the highest quality, meeting all of the industry specific standards. You will not find this grade of products at any “big box" store.
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Do you have warranty
All items are covered by corresponding manufacturer’s warranty. Warranties differ by manufacturer and by item, so please contact us for details.
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Who handles customer service
You can contact your sales representative or call our office at anytime and just tell Joyce what you need.
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Lead times
Shipping of your product is usually acknowledged by factory a few days after your order is placed. Depending on the product 4-6 weeks is fairly common, but some designer brands can take 8-12 weeks. Whatever the case, we will keep you informed of your order's progress.
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Shipping, Assembly, Delivery & Installation
These are all part of our normal service. You won’t find these services provided by “big box" stores or by purchasing your furniture over the internet. We inspect your order for damages, assemble all components, deliver and place your new furniture just where you want it.
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Old furniture removal
We can provide this service for a small fee.
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Forms of payment
We accept Visa®, Mastercard®, Government Purchase Cards, Company checks, Purchase Orders, Authorizations For Payment, and in some cases, Letter of Intent to Purchase with proper documentation. Normally on projects where purchase will be more than $25,000.00 we request a 50% deposit.
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How do you handle large projects / How do you handle small projects
Our method is pretty much the same for any size of project:
- Establish product criteria, budget parameters and timeline.
- Create floor plan to maximize use of available space.
- Assess furniture requirements for durability and ergonomic needs of you workspace.
- Establish a plan for future expansion and/or reconfiguration if needed.
- Coordinate with architects, designers, contractors if needed.
- Prepare all drawings and pricing documents necessary.
- Provide samples or mock ups if needed.
- Track product to ensure timely delivery.
- Coordinate delivery and installation.
- Create after installation punch list on walk through with customer
- Implement punch list and/or changes to original plan.
- Conduct post-punch list completion meeting.
If you have additional questions please visit out Contact page
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